Frequently Asked Questions

as of 2019
booking

1

Ask for the availability of the event date you wish to reserve.

To block your date and time. We have a reservation fee of PhP1,500

2

Maximum event time is 3 hours. For every hour extended or a fraction there of, you will be charged an additional PhP1,500

3

We start offering our buffet service from 40pax and up. For a guest count lower than 40 pax, we can offer a consumable package 

4

SM Jazz Capacity: 

Inside seating- 50 to 60

with Alfresco-70 to 80

Blueridge Katipunan

Inside Seating-15 to 20

with Alfresco-cocktail tables only)

pencil booking

1

We can reserve your chosen event date and time for 7 days (1week) only.

2

We will be reminding you about your pencil book before we open it to another inquiring client.

3

Once pencil booking is confirmed, you may proceed paying reservation fee of

PhP 1,500

4

No multiple pencil booking  allowed

reservation fee

1

Reservation fee will still be deducted from your total package

2

Reservation fee is non-refundable a month (30 days) before your event date

3

You need to pay a new reservation fee if you plan to change the date of your event

4

Same rules will apply

choosing your food menu

1

All dishes with an asterisk (*) have a corresponding additional price per head of PhP 60 to PhP 80

2

For events with kiddie meals, please be reminded that this is served individually 

3

Other food cuisines and special food preparations are by request

4

Kindly inform us of any allergy, condition and history of any of guests and visitors 

choosing your food menu

1

You may choose your Event menu online. You may visit Menu Choices tab

2

Please be reminded that we base the number of plates with the final number of guests.

3

 Once all plates are used, new plates will be considered an additional  count and shall be billed after the event

4

In case your guest wants another round, they can simply request for a new plate from our buffet attendant.

payment

1

50% down payment is needed for the confirmation of your event date.

Remaining balance should be paid 1 week  before event date

2

Senior Citizen and PWD cards are honored only at the main dining area. Events and Consumables are not included

3

Packages are exclusive of (12%) VAT and (10%) Service Charge

4

Down payments will be given an Acknowledgment receipt. Completed payments will be given both a Collection Receipt and Sales Invoice.

payment methods

1

CASH

2

CREDIT CARD

with an additional

3% bank fee

3

DATED CHECK

Must be paid 1 week before the event date. Consider 3 days clearing.

4

Bank account details 

by request

decors

1

In-house décor is limited to what the restaurant already has. If you wish to have balloons and other decors,  you may ask us for the Event Add-on packages

2

Bringing of props is allowed. No use of any kind heavy adhesive tapes. We only allow the use of masking tape, pins and nylon thread. Please provide a list of props you wish to bring

3

Outside event stylist is allowed, they must send the complete manpower list and a work permit must be secured

4

We have a decorating time of 1 hour before the start of  your event

customized orders

1

Cakes are not yet included in all packages

 

2

Should you wish to order, kindly request for our Bespoke Catalogue

3

We do not allow outside suppliers for cakes and giveaways

4

Cakes and Edible Giveaways given as gifts are not allowed to be consumed during the event.

rentals

1

Rental fee of mic and speakers is PhP 1000

 

 

 

2

   Rental fee of Projector is PhP 500

 

 

 

3

We have a big TV screen available for viewing.You may bring your USB for playback. No additional charge.

4

Rental fee for cocktail tables is PhP 200 per piece with a centerpiece

waivers

1

We issue a waiver for bringing in candies, ships and other commercial snacks

2

We issue a waiver for all food take outs after the event

3

We issue a waiver for all outside cakes and giveaways during the event

4

We issue a waiver for all outside food booths during the event

corkages

1

Corkage fee for alcoholic beverages is PhP1/per ml

 (We have available wines for sale)

2

Corkage fee for Lechon is PhP 1,500

3

.

4

.

changes in event details

1

Client should inform J.cuppacakes atleast 4 days before the event date if they wish to move their event date due to any fortuitous event. Reservation fee will not be forfeited and can still be applied on the new event date.

2

Please inform us a week before the event to avoid any problems or delays. 

3

Please take note that we prepare our props and market list ahead of time. So we would like to ask for your full participation for any changes in your event

4

However, if we were informed late, there are corresponding charges that we must apply

cancellations & refunds

1

2 weeks before the event date, 70% of the amount is refundable. The remaining 30% can be consumed with our products and services

 

2

1 week before the event date, 50% of the amount is refundable. The remaining 50% can be consumed with our products and services

 

3

4 days before the event date, 0% of the amount is refundable. The whole amount CANNOT be consumed with our products and services. 

4

Remaining % can be consumed with our products and services in the form of gift certificates

after the event

1

In case of additional orders during the event, over and above what has been booked, the client shall be billed with the actual order/s

2

For breakages during the event, there will be a corresponding price to be paid for the damage/s

3

Client will be issued the necesary receipts regarding the event

4

Remaining food will be kept in sluminum foil or paper containers